I had this old woman (at least 70) come in and ask for an IDE hard drive. We have them, but she was told to get at least 250GB which is about $50. Apparently she brought her PC to Best Buy and that's what they told her.
Her computer is at least 15 years old. She still had the receipt when she ordered it from Dell for $1600! It had 64MB graphics and a 40GB hard drive! BB had told her that her drive was bad and she needed one that they didn't carry. Why does a woman who goes 15 years with 40GB need 250GB???
When she brought it in they charged her $120 to "look at it" and then another $50 for some diagnostic.....
After $170 on a 15 year old computer she was told to spend $50 on a new hard drive. BB would install the drive, reinstall Windows XP on it and then try to get her data back on the new drive for another $150.
Yeah, that's $370 total!
To her it was worth it because she's still thinking that a new computer would cost her $1600 like her old one.
Here's where we, and anyone not out to rip people off, differ from BB. Instead of wasting $370 on an old PC, we talked her out of the hard drive purchase and sold her a new computer for $300 and then recovered her data for FREE (Because we felt so bad for her).
That place is the worst and I can't wait till they crash and burn like Circuit City