Originally Posted by Dave
I am no longer in the USA. Thank you.
You might like to know that the chance of me using your service again is low. As happy as I am with the Car Insurance, I was extremely upset to discover that the medical insurance would not pay for my prescription. When I was in California, I was taken to hospital for severe dehydration due to a medical condition. After the hospital discharged me, I went to the pharmacist to pick up the prescribed anti-nausea and antibiotic drugs.
The pharmacist claimed that you weren't in her computer, so I told her to phone your company: when she did, she was told that I'd have to pay for the medication myself, and send the receipts to AIG International.
The cost of the medication was $250. Was I really to be expected, as a traveller in a foreign country, to have that kind of money to spare? My entire budget for that particular trip was just under $1000.
Perhaps I didn't read the given materials closely enough, but it seems that this system is configured entirely to prevent people from claiming on their insurance-at any cost. There are likely to be hundreds of your customers who were forced to do what I did. I had to pass on the medication that would have eased my pain, leaving me feeling extremely ill for a number of days.
As a person who's had extensive abdominal surgery, the medication was very important for my wellbeing. If this state of dehydration had returned, the results could have been catastrophic for me.
Simply put, the manner in which your company operates put my wellbeing at risk.
As such, it's extremily unlikely I'll use you again.